Cancellation and Refund Policy for Alphaascend Private Limited

Effective Date: 09-01-2024

1. Overview We strive to provide the best services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions regarding cancellations and refunds for the services provided by Alphaascend Private Limited.

2. Cancellation Policy

• Service Cancellation: Clients may request the cancellation of services at any time. To cancel a service, please contact our customer support team at [hello@alphaascendseo.com] with your account details and the specific service you wish to cancel.
• Notice Period: For subscription-based services, a notice period of 30 days is required for cancellation. The service will continue to be provided during this notice period, and the client will be billed accordingly.
• Immediate Cancellation: For one-time services or projects, cancellations made within 24 hours of purchase may be eligible for a full refund, provided that no substantial work has been completed.

3. Refund Policy

• Service Fees: Refunds for service fees will be considered on a case-by-case basis. To be eligible for a refund, you must request it within 30 days of the purchase date and provide a valid reason for the refund.
• Digital Products: Due to the nature of digital products, we generally do not offer refunds for digital goods once they have been delivered.
• Partial Refunds: In cases where a service has been partially completed or delivered, partial refunds may be issued based on the percentage of work completed and the resources expended.
• No Refunds for Started Work: If work on the service has already begun, no amount will be refunded.

4. Refund Process To request a refund, please contact our customer support at [hello@alphaascendseo.com] with your order details and reason for the refund request. Our team will review your request and respond within 7 business days.

5. Refund Approval If your refund request is approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exceptions We do not provide refunds for the following:

• Services that have been fully delivered and accepted by you.
• Digital products that have been downloaded or accessed.
• Any other exceptions as outlined at the time of purchase.

7. Contact Us If you have any questions about our Cancellation and Refund Policy, please contact us at [hello@alphaascendseo.com].